Inland Revenue has confirmed a planned internal system upgrade over the weekend of Saturday 4 – Sunday 5 October 2025.
Their online services, including myIR, Gateway services, and self-service phone lines, will be unavailable from 9:00pm on Saturday, 4 October through to approximately 3:00pm on Sunday, 5 October.
Phonelines and offices will reopen as normal on Monday, 6 October.
Key Details for Bookkeepers
Drafts in myIR
- Any Individual IRD number web requests saved in draft but not completed before 29 September 2025 will be deleted during the shutdown.
- The ability to save a draft for these requests will be unavailable from 30 September to 6 October 2025.
- From 6 October, tax agents will need to use Inland Revenue’s online Individual IRD number application, as the tax agent–specific service will be retired.
- All other saved drafts in myIR will remain available as normal after the shutdown.
Website and Payments
- Inland Revenue’s website will remain available.
- You and your clients will still be able to make payments through your bank.
Service Resumption
- Phonelines and offices return to normal hours on Monday 6 October.
What this means for you
If you or your clients are planning to submit any Individual IRD number requests, make sure these are completed before 29 September to avoid losing saved drafts. Otherwise, all other saved drafts in myIR will be retained as usual once services are restored.
As always, keep these dates in mind when planning client work and ensure any time-sensitive submissions are completed before the outage window.
